When will my order be shipped out?
All orders will be shipped out within 2 business days after your payment is cleared.
How to edit shipping/billing info after placing an order?
Unfortunately, once you place your order, we cannot make any changes to the shipping or billing information. But it’s able to change the shipping info if the items are not shipped pls contact us：pet@diylingling.com
Where does pet-mingle ship?
We ship globally, all orders are shipped from China.
What should I do if I haven’t received my package?
Standard shipping check on 17 TRACK, plus an additional 1-3 days for processing.Shipping day：12-14days。
If you haven’t received your package within our standard delivery times, please contact us via pet@diylingling.com
Will I receive a copy of my invoice?
Yes, you will receive a shipment confirmation email include your order number, a link to track your order, and an itemized list of all items shipped. Please do check your junk box just in case.
How long will it take to receive my package?
12-14days
How to track my order?
https://www.17track.net/en
Why the shipping status doesn’t update? Is my parcel safe?
If the parcels shipped by the economy or standard shipping, it is normal the shipping status won’t be updated until it arrives in the next destination, this won’t impact the shipment and it is safe definitely.